Refund policy
Returns
Change of mind
If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.
If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.
Faulty products
If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.
Hygiene & Sealed Products
Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.
If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.
This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@avedastore.ie and send your item to: National Beauty Distribution, Unit 6 Blarney Business Park, Co. Cork, Cork, T23CD71, Ireland.
Shipping
To return your product, you should mail your product to: National Beauty Distribution, Unit 6 Blarney Business Park, Co. Cork, Cork, T23CD71, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Next Day-Delivery in the Republic of Ireland
Our Next-Day Delivery service is available in the Republic of Ireland. Our Next-Day delivery* service costs €5.00 and is free on all orders over €40 You'll need to place your order before 12pm IST (Irish Standard Time) Monday to Thursday. Orders placed after this time will be delivered within 2 working days.
Delivery is available Monday - Friday. We don't deliver at weekends, so orders placed after 12pm IST on Thursday and before 12:00 pm IST on Monday will be delivered on Tuesday. We don't deliver on public/bank holidays so your order will be delivered on the next working day.
We aim to meet these delivery times but during busy periods (sale, holidays, new product launches etc...) deliveries may take a little longer. Occasional tech updates and weather conditions will mean that these delivery times may need to be extended. We will work hard to keep any delivery changes to a minimum.
